Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy. I know where I'm going and I know the truth, and I don't have to be what you want me to be. I'm free to be what I want. Never give up; Never give in.
I'm free to be what I want. Always continue the climb. It is possible for you to do whatever you choose, if you first get to know who you are and are willing to work with a power that is greater than ourselves to do it. We are taught you must blame your father, your sisters, your brothers, the school, the teachers - but never blame yourself. It's never your fault. But it's always your fault, because if you wanted to change you're the one who has got to change.
Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. If you can dream it, you can do it
Learn from the past, set vivid, detailed goals for the future, and live in the only moment of time over which you have any control: now. Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. If you can dream it, you can do it. Do it now, not tomorrow. Always continue the climb. It is possible for you to do whatever you choose, if you first get to know who you are and are willing to work with a power that is greater than ourselves to do it. We are taught you must blame your father, your sisters, your brothers, the school, the teachers - but never blame yourself
Learn from the past, set vivid, detailed goals for the future, and live in the only moment of time over which you have any control: now. Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. If you can dream it, you can do it. Do it now, not tomorrow. Always continue the climb. It is possible for you to do whatever you choose, if you first get to know who you are and are willing to work with a power that is greater than ourselves to do it. We are taught you must blame your father, your sisters, your brothers, the school, the teachers - but never blame yourself
Maisie Lindsay
It is possible for you to do whatever you choose, if you first get to know who you are and are willing to work with a power that is greater than ourselves to do it. We are taught you must blame your father, your sisters, your brothers, the school, the teachers - but never blame yourself.
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Helpware
Top 10 Customer Support Outsourcing Companies in 2023
| Helpware
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice
applications, there are plenty of excellent customer support...
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide
affordable but reliable service to your
clients. Whether for voice or non-voice applications, there
are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if
a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the
value of customer support and why it’s an essential cog
in an organization. Like sales and marketing, customer service should already be
in play during a company’s first day, as they are the group
that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their
needs and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every
facet of their operations. Given their many
responsibilities, many startup founders accept that they
can’t do everything themselves. Non-core competencies such as customer
service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source
of talent from all over the world. At the same time,
companies that outsource customer support enjoy reduced payroll
without sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time,
and customer support is equally demanding. To help executives focus on the big picture,
they’ll need to partner with the best service companies
that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way,
they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher
customer lifetime value (CLV). This isn’t to
say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a
great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer
service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and
highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support
to startup companies. Over the years, the company has grown big and is confident enough to provide
both enterprise and small business customer service
outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT
Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber
Security. The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day
one. Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients
on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same
philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific
needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off
handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support
outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top
and was one of the first BPOs to open multiple
locations. In 2021, the Sitel Group acquired Sykes to
widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer
engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales,
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from
its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change
the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around
the world. In addition, its contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as pronounced as operations in Asia and South
America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will
individually respond to requests for quotes,
the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business
optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections,
and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of
good customer service companies. You won’t find it difficult to
get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that
offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance
(QA), and infrastructure outsourcing. VXI employs more than 35,000 workers in 43
countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major
CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance
communication coverage for clients. Also, VXI provides additional
analytics and insights generation services so clients can learn as
they go.
Pros:
High CX expertise leads to enhanced customer and employee
experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from
more than 120 cities worldwide. This strategy also lets them provide
24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision,
voice, and values.
Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center
agents with experience in multiple industries. Skycom also offers a full range of
services, including business process outsourcing, telemarketing and
sales, customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into
a more positive mindset. Starting with four employees in 2004, Integra currently
employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat,
or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a
customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands
all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer
service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that
offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the
company taps 225,000 volunteers from its offices to complete
various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to
provide the needed customer service experiences.
In addition, the Arise Platform helps companies
lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which
is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications
with clients. This ensures they preserve the confidentiality of documents or files sent
over. It also means Arise conforms to widely accepted data privacy regulations
such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff
members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support
outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource
companies on our list might command a pricing structure higher than what your
budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer having
sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a
few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but
also the best equipment and training to prepare them.
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